GlowOS Terms of Use

Effective: 13 June 2026 Last updated: 13 June 2026 (v1.0)

These Terms of Use (the "Terms") are a binding agreement between you and Adaptive Service LLC ("GlowOS", "we", "us", or "our") and govern your use of the GlowOS mobile application and any related services (together, the "App"). This document also serves as the End-User License Agreement (EULA) for the App. Please read it carefully. If anything is unclear, email feedback@glowos.app and we will explain.

By downloading, accessing, or using the App, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the App.

1. Who we are

GlowOS is operated by Adaptive Service LLC, a limited liability company formed in Sharjah Media City, Sharjah, United Arab Emirates. For consumer questions, complaints, support, or notices, contact us at feedback@glowos.app (general and support) or privacy@glowos.app (privacy and data requests). Postal: Adaptive Service LLC, Sharjah Media City, Sharjah, United Arab Emirates.

2. Eligibility

You must be at least 16 years old to use the App. By using the App you represent that you are 16 or older and that you have the legal capacity to enter into these Terms. The App is a consumer skincare-tracking and gamification product; it is not directed at children, and the in-app AI features are not a substitute for guidance from a parent, guardian, or healthcare professional for younger users.

3. What GlowOS is — and what it is not

GlowOS helps you log your skincare products, understand their ingredients, build daily routines, and stay consistent through a gamified avatar and streak system. To do this, the App provides:

• A product "healthiness" score and ingredient information derived from public regulatory and scientific sources;
• AI-generated routine suggestions and an optional conversational skincare advisor;
• An optional AI-generated character avatar created from a selfie you provide;
• Gamification features (Aura/XP, streaks, and an optional opt-in leaderboard).

GlowOS provides general, informational content only. It is not medical, dermatological, or professional advice, and it does not diagnose, treat, cure, or prevent any condition. See section 4.

4. Health and skincare disclaimer

Skincare ingredient data, "healthiness" scores, routine suggestions, and advisor responses in the App are informational and are generated from public data sources and automated models. They may be incomplete, out of date, or wrong for your individual skin, allergies, or medical situation. Always read the product's own label, patch-test new products, and consult a qualified dermatologist or physician before making decisions about your skin or health — especially if you have a skin condition, allergies, are pregnant or breastfeeding, or are using prescription treatments. You use this information at your own discretion and risk. Nothing in the App creates a doctor–patient relationship.

5. AI-generated content

Parts of the App use artificial intelligence, including third-party AI providers, to recognize products, score ingredients, generate routines, answer questions, and create your character avatar. AI output can be inaccurate, incomplete, or unexpected, and the same input may produce different results over time. Do not rely on AI-generated content as a statement of fact, and verify anything that matters. We do not guarantee the accuracy, availability, or fitness for any purpose of AI features, and they may change or be withdrawn at any time.

6. Your account

You can begin using the App with an anonymous session and may later create an account using Sign in with Apple, Google, or email. You are responsible for activity that occurs under your account and for keeping your sign-in method secure. You can export your data or permanently delete your account and associated data at any time from inside the App (Profile → "Download my data" and "Delete my account"). Deleting your account does not by itself cancel an active subscription — see section 7.

7. Subscriptions, free trial, billing, and cancellation

GlowOS offers an optional auto-renewing subscription ("GlowOS Gold") that unlocks premium features. The App is fully usable on a free tier without any purchase.

• Plans and price. Gold is offered as weekly and annual auto-renewable subscriptions. The exact price, billing period, and any introductory or promotional price are shown to you on the purchase screen in the App and on the App Store before you confirm, in your local currency. The price shown at purchase governs.
• Free trial. Eligible new subscribers may receive a free trial (currently 7 days). If you do not cancel before the trial ends, the subscription automatically converts to a paid subscription and your payment method is charged. Any unused portion of a free trial is forfeited when you purchase a subscription, where the law allows.
• Auto-renewal. Subscriptions renew automatically for the same period and price unless cancelled at least 24 hours before the end of the current period. Your Apple ID account is charged for renewal within 24 hours before the end of the current period.
• Billing. Payment is charged to your Apple ID account through the App Store. We do not receive or store your card details; billing is handled by Apple, and entitlements are managed through our payments processor, RevenueCat.
• Managing and cancelling. You manage or cancel your subscription in your Apple ID settings (Settings → your name → Subscriptions, or via apps.apple.com/account/subscriptions). Deleting the App does not cancel a subscription.
• Refunds. Purchases are processed by Apple and are subject to Apple's refund policies; refund requests are made to Apple, not to us. This does not limit any non-waivable statutory rights you have under the consumer law that applies to you.
• Changes. We may change subscription prices or features for future periods. Where required, we will give you notice and, where the law requires, your consent or an opportunity to cancel before a price change takes effect.

8. User content and conduct

"User content" includes the selfie you optionally provide for avatar generation, your chosen display name, and any feedback or reports you submit. You keep ownership of your user content. You grant us a limited, worldwide, royalty-free license to host and process it solely to operate and improve the App's features you have engaged (for example, generating your avatar or showing your display name on the leaderboard if you opt in). How we handle this data is described in the Privacy Policy.

The leaderboard is strictly opt-in. If you opt in, your chosen display name and avatar may be visible to other users. You agree not to use a display name or submit content that is unlawful, hateful, harassing, sexually explicit, impersonating, or otherwise objectionable. We may remove content, reset a display name, or remove you from the leaderboard or the App if we reasonably believe these Terms have been violated. You can report objectionable content or another user by emailing feedback@glowos.app; we review reports and act within a reasonable time.

9. Acceptable use

You agree not to: (a) use the App for any unlawful purpose; (b) reverse engineer, decompile, scrape, or attempt to extract source code or data except as permitted by law; (c) interfere with, overload, or disrupt the App or its servers, or attempt to bypass rate limits, security, or access controls; (d) use automated means to access the App except as we expressly permit; or (e) resell, sublicense, or commercially exploit the App or its content without our written permission.

10. License

Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable license to download and use one copy of the App on Apple-branded devices that you own or control, for your personal, non-commercial use, as permitted by the App Store Usage Rules in the Apple Media Services Terms and Conditions. We and our licensors retain all right, title, and interest in and to the App, including all software, content, trademarks, and the GlowOS name and logos. No rights are granted except as expressly stated here.

11. Third-party services and links

The App relies on third-party services (including Apple, RevenueCat, and AI providers such as Anthropic, Google, and OpenAI) and may contain links to third-party products in the in-app Shop, some of which are affiliate links from which we may earn a commission at no extra cost to you. We are not responsible for third-party services, websites, products, or content, and your use of them is governed by their own terms. Affiliate relationships are disclosed in the Shop.

12. Disclaimers

The App and all content are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the App will be uninterrupted, error-free, secure, or that any content (including scores, routines, ingredient data, or AI output) is accurate or reliable. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you, and you may have rights that these Terms cannot limit.

13. Limitation of liability

To the maximum extent permitted by law, GlowOS and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or goodwill, arising out of or related to your use of (or inability to use) the App. To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the App or these Terms will not exceed the greater of the amount you paid us for the App in the 12 months before the claim or USD 50. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the law that applies to you, including liability for death or personal injury caused by negligence or for fraud.

14. Indemnification

You agree to indemnify and hold harmless GlowOS and its affiliates from any claims, damages, liabilities, and reasonable expenses arising out of your misuse of the App, your user content, or your violation of these Terms or of any law or third-party right, except to the extent caused by us.

15. Termination

You may stop using the App and delete your account at any time. We may suspend or terminate your access if you materially violate these Terms or if we are required to by law. Sections that by their nature should survive termination (including sections 4, 5, 10–14, and 18) will survive.

16. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will update the "Last updated" date above and, where appropriate, notify you in the App. Your continued use of the App after a change takes effect means you accept the updated Terms. If you do not agree, stop using the App and, if applicable, cancel your subscription.

17. Governing law

These Terms are governed by the laws of the Emirate of Sharjah and the applicable federal laws of the United Arab Emirates, without regard to conflict-of-laws rules. The courts of Sharjah, UAE will have jurisdiction, except that this does not deprive you of the protection of mandatory consumer-protection rules of the country where you live, and you may also bring proceedings there where the law gives you that right.

18. Apple App Store

The following terms apply because you obtained the App through the Apple App Store. They are required by Apple and, where they conflict with the rest of these Terms, they control for App Store users:

• These Terms are between you and Adaptive Service LLC only, and not with Apple. Apple is not responsible for the App or its content.
• Apple has no obligation to furnish any maintenance or support services for the App. Any support questions should be directed to us at feedback@glowos.app.
• If the App fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any) for the App. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to any warranty are our responsibility.
• We, not Apple, are responsible for addressing any claims relating to the App, including product-liability claims, claims that the App fails to conform to legal or regulatory requirements, and consumer-protection claims.
• If a third party claims the App infringes its intellectual property rights, we, not Apple, are responsible for the investigation, defense, settlement, and discharge of that claim.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, have the right (and are deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

19. Contact

Questions about these Terms? Email feedback@glowos.app or write to Adaptive Service LLC, Sharjah Media City, Sharjah, United Arab Emirates.

Changelog — v1.0 — 13 June 2026 — Initial publication.